Red Stag Casino Terms & Conditions

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Red Stag Casino. They apply to the website, account services, games, promotions, payment features and any other services made available through the platform. Additional rules may apply to particular games, promotions or services. Where additional rules apply, they form part of these Terms & Conditions.

By visiting Red Stag Casino, creating an account, making a deposit or using any service, you confirm that you have read and accepted these terms, together with any applicable privacy, responsible gambling and promotional information. If you do not agree, you must not use the website or services.

You are responsible for checking this page regularly. We may update these terms when necessary, including to reflect changes to the website, services, technology, legal requirements or operational processes. Updated terms will apply from the date they are published, unless stated otherwise. Continuing to use the website after an update means that you accept the revised terms.

Eligibility and legal use

You may use Red Stag Casino only if you meet the minimum legal age and all other eligibility requirements that apply in your location. You must not use the website if online gambling is unlawful for you, if you are located in a restricted jurisdiction, or if you are prohibited from gambling for any other reason.

You are responsible for understanding the laws that apply to you and for ensuring that your use of the website is lawful. Red Stag Casino does not invite or permit access where gambling services are prohibited. We may restrict access, decline registration or suspend an account where eligibility cannot be confirmed.

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2. Accounts, verification and security

You may need to create a personal account to use some or all of the services. Information supplied during registration must be accurate, complete and current. You must update your details if they change. You must not create an account using another person’s identity or provide information that is misleading, incomplete or false.

Each player should have only one account unless the operator has expressly approved an alternative arrangement. Accounts are personal and must not be sold, transferred, shared or made available to another person. You remain responsible for activity carried out through your account, except where unauthorised activity results directly from a failure by Red Stag Casino to apply reasonable security measures.

You must keep your login details confidential and take reasonable steps to protect your device, passwords and account information. Notify Red Stag Casino through the available support channels as soon as possible if you believe your account has been accessed without permission, your credentials have been disclosed, or your information is incorrect.

Identity and source-of-funds checks

We may ask you to provide documents or information to verify your identity, age, location, payment method or source of funds. Checks may be required before an account is activated, a deposit or withdrawal is processed, or services continue. Information may be reviewed in accordance with applicable legal and regulatory obligations.

If requested information is not provided within a reasonable period, or if information cannot be verified, access to an account or transaction may be delayed, restricted or suspended. We may retain relevant records where required by law or for legitimate operational, security and compliance purposes.

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3. Deposits, withdrawals and gameplay

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds from a third party unless this has been expressly permitted. Payment transactions may be subject to checks by payment providers, banks or other service partners. Their terms, fees and processing requirements may also apply.

You should only deposit funds that you can afford to lose. A deposit is not an investment and gambling outcomes are not guaranteed. Before playing, check the available information about the game, including any applicable rules, stake options and potential outcomes.

Withdrawal requests may be subject to identity, payment and account checks. Funds may be returned through an approved payment method and may be subject to applicable conditions, processing requirements or legal obligations. We do not guarantee a particular processing time because timing can depend on verification, payment providers, banks and other factors.

You are responsible for checking transaction details before confirming a deposit, withdrawal or wager. If you identify an error, contact Red Stag Casino through the support options available on the website as soon as possible. We may correct obvious errors, reverse invalid transactions or take other reasonable steps where a transaction has been processed incorrectly.

Promotions and bonuses

Promotions, bonuses, rewards and promotional campaigns may be offered from time to time. Each offer will have its own eligibility requirements, expiry date, wagering rules, game restrictions, withdrawal conditions and other terms. You must read the specific terms for an offer before accepting or using it.

Unless expressly stated otherwise, promotional offers are limited to eligible players and may not be combined. We may cancel, amend or withdraw an offer where permitted, including where there is suspected abuse, technical error, multiple-account activity or a breach of the relevant promotional terms.

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4. Prohibited conduct, liability and ending access

You must use Red Stag Casino honestly, lawfully and for personal entertainment. You must not misuse the website, interfere with its operation, introduce malicious software, attempt to bypass security, use automated tools without permission, manipulate a game or exploit an error.

• Using another person’s account, payment method or identity without authorisation.
• Creating or controlling multiple accounts to obtain an improper advantage.
• Colluding with other players, using dishonest strategies or attempting to influence game results.
• Using the website for fraud, money laundering, unlawful activity or any purpose unrelated to the permitted services.
• Copying, modifying, distributing or commercially exploiting website content without permission.
• Attempting to damage, overload or gain unauthorised access to the website or its systems.

If we reasonably believe that these terms have been breached, or that an account presents a security, legal or financial risk, we may investigate, refuse a transaction, restrict services, suspend an account, close an account or withhold an amount where permitted by applicable law. Any action will be taken in accordance with relevant obligations and the circumstances of the matter.

Website availability and liability

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Services may be unavailable because of maintenance, technical faults, network issues, third-party failures, security events or circumstances outside reasonable control. If a game or transaction is affected by a technical problem, we may take reasonable steps to correct the issue and protect players.

To the extent permitted by law, Red Stag Casino is not responsible for losses caused by your failure to follow these terms, inaccurate information, misuse of your account, problems with your device or connection, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Account closure and complaints

You may request closure of your account through the support options available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or compliance. Any remaining balance will be dealt with subject to applicable checks, payment requirements and law.

If you have a complaint, provide a clear description of the issue and any relevant transaction or account information through the available support channel. We will review complaints fairly and may ask for further information. You should not send passwords or unnecessary sensitive information when making a complaint.

These terms should be read with the Red Stag Casino Privacy Policy and responsible gambling information. The applicable laws and courts will depend on the operator, the services provided and the circumstances of your use. Where a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.