Privacy Policy

1

Information we may collect

The information collected by an online casino can vary depending on how a player uses the website, which services are requested and what checks are required. Red Stag Casino may collect information provided directly by a player, information generated through website use and information received from service providers involved in operating the platform. We only seek information that is reasonably connected with providing, securing and managing the services.

Account and identity information

• Name, date of birth, contact details and account login information.
• Information supplied when a player registers, updates an account or contacts customer support.
• Identity and age verification information, including copies of documents or other details needed to confirm identity, where required.
• Information about preferences, account settings, responsible gaming choices and communications preferences.

Payment and transaction information

• Payment method details and information needed to process deposits, withdrawals or other account transactions.
• Transaction history, account balance information and records of activity on the platform.
• Information supplied by payment providers or other relevant service providers when needed to confirm or complete a transaction.

Technical and usage information

• Internet Protocol address, device type, operating system, browser type and general location information.
• Website activity, pages viewed, sign-in events, session information and interaction with features.
• Cookie identifiers and similar technical information used to remember preferences, maintain security and understand how the website is used.

Players should provide information that is accurate, current and complete. If information changes, updating the account or contacting support can help keep records correct. Players should also protect their login details and avoid sending unnecessary sensitive information through public or unsecured channels.

2

How we use information

Personal information may be used for the purposes connected with operating an online casino and supporting players. The main purposes can include setting up and administering an account, providing access to services, processing transactions and responding to questions or requests.

• To create, maintain and secure player accounts.
• To confirm identity, age and eligibility where checks are required.
• To process deposits, withdrawals and other account transactions.
• To carry out fraud prevention, security monitoring, risk assessment and anti-money laundering checks.
• To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• To provide customer support, investigate complaints and communicate about account or service matters.
• To understand website performance and improve features, usability, security and reliability.
• To meet legal, regulatory, tax, accounting and other compliance obligations that apply to the services.
• To send service messages, security notices and other essential communications.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may also be used to enforce website rules, investigate breaches of terms, protect players and other users, and protect the rights, property and security of the service. Where information is used for analytics or improvement, reasonable steps may be taken to use aggregated or less identifiable information where appropriate.

Sharing information

Information may be shared where necessary with trusted providers that help operate the website and services. These providers may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, analytics providers and professional advisers. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by law, to respond to a lawful request, to protect the safety and security of the service, or to investigate suspected fraud or other misconduct. If service providers operate in other countries, information may be handled or stored outside Australia. Appropriate steps should be taken to support secure handling, but privacy protections can differ between jurisdictions.

3

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device that can help the website remember a session, maintain account security, retain preferences and understand general website usage. Some cookies may be necessary for core features, while others may support analytics, performance or relevant communications.

Players can manage or delete cookies through their browser settings. Blocking or removing some cookies may affect the availability or operation of certain website features. Browser settings may also offer controls for notifications, tracking and stored website information.

Keeping information secure

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, monitoring, secure authentication practices and security procedures for staff and service providers. No website, device or method of transmission is completely secure, so players should take care with passwords, account access and the information they choose to share.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve issues, maintain business records, protect the platform or meet legal and compliance obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps may be taken to securely delete it, anonymise it or otherwise remove its ability to identify a player.

4

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, players may have rights relating to the personal information held about them. These rights can depend on the circumstances, the type of information involved and any legal or security obligations that apply. A request may need to be checked before information is released or changed so that accounts and personal information remain protected.

Requests players may make

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw consent to marketing communications at any time, where marketing is based on consent.
• Information about handling: ask questions about how personal information is collected, used, shared or retained.

To exercise these rights or make a privacy or data request, contact support@redstagcasino.best. Please describe the request clearly and include enough information for the relevant account or records to be identified. We may ask for reasonable information to confirm identity before completing a request. This protects players from unauthorised access and prevents information from being disclosed to the wrong person.

Marketing preferences can also be changed using an unsubscribe option included in a marketing message, where available. Stopping marketing messages does not necessarily stop essential service, security or account communications. A deletion request may not remove information that must be retained for legal, fraud prevention, dispute resolution, security or record-keeping purposes. Where a request cannot be completed in full, we will aim to explain the relevant reason.

Policy updates

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will apply when published on the website unless another effective date is stated. Players should review this page periodically to stay informed about how information may be handled.