Betting Rules

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General betting conditions

You must be legally permitted to use online gambling services in your location and must meet any applicable minimum age requirement. Players are responsible for checking whether online gambling is lawful for them before opening an account, depositing funds or placing a bet. Red Stag Casino may apply location, identity, age and account checks where required by law, regulation, security procedures or its internal policies.

An account must be used only by the registered account holder. You must provide information that is accurate, complete and current, and update it if relevant details change. Do not allow another person to access or use your account, payment method or login details. You are responsible for keeping your username, password and other account information secure and for notifying the operator if you believe your account has been accessed without permission.

All bets must be placed through the approved betting interface on the website. A bet is not considered placed until it has been accepted and recorded in the operator’s system. A confirmation displayed on screen, or a record shown in your account history, is generally the best indication that a bet has been accepted. You should check the details of every bet before confirming it.

• You must select the correct game, market, bet type, stake and other available options before confirming a bet.
• You are responsible for checking the information displayed on the confirmation screen and in your betting history.
• A bet cannot normally be changed after it has been accepted unless a specific feature or rule allows a change.
• Attempts to manipulate the website, interfere with betting systems or use unauthorised automated methods may result in an account review or other action.
• Using another person’s account, payment method or identity information is not permitted.
• You must not place bets for another person or allow another person to place bets through your account.

If there is a technical interruption, display error, communication failure or other system problem, the operator may investigate affected bets and take reasonable corrective action. Where a bet has not been successfully recorded, it may not be accepted. If a technical issue causes a bet to be displayed or settled incorrectly, the result may be corrected in accordance with the applicable rules and the actual system record.

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Stakes, results and settlement

The available stake range, bet options and any applicable restrictions are shown on the website or within the relevant game. You must have sufficient cleared funds in your account before placing a cash bet. The amount deducted from your balance and the potential return shown at the time of placement should be checked carefully. Promotional balances, restricted balances or other funds may be subject to separate terms.

Results are determined using the official result, game outcome or settlement information applicable to the relevant product. For casino games, the result is determined by the game rules and the outcome generated by the approved game system. For events or other markets, settlement may depend on the official result and the specific market wording. A result may be reviewed if official information changes, an obvious error is identified, or there is evidence that the original settlement was not accurate.

Game-specific rules

Each game or betting market may have its own rules covering eligible outcomes, game rounds, disputed results, interrupted play, void situations and settlement. Those rules form part of these Betting Rules. If a game-specific rule conflicts with a general statement on this page, the game-specific rule will usually apply to that game or market. Read the paytable, help section, market description and any displayed conditions before betting.

Errors and corrections

The operator aims to keep prices, balances, results and game information accurate. However, obvious errors may occur, including incorrect odds, duplicated bets, incorrect displayed returns, technical faults or inaccurate game information. If an obvious error affects a bet, the operator may correct the error, cancel the affected bet where permitted, or settle it using the correct information. You should not rely on an obvious error or attempt to benefit from one.

If a game round is interrupted, the operator may use the available system record to determine whether the round was completed and what outcome occurred. Depending on the product rules, an interrupted round may be completed, voided or reviewed. Players should avoid repeatedly submitting the same bet after a delay until they have checked their balance or betting history, as more than one bet may be recorded.

Where a bet is settled using a result that is later changed by the relevant official source, the operator may review the settlement in accordance with the applicable product rules. Settlement decisions may also take account of the time a bet was placed, the status of the relevant event or game, and any published conditions applying to that market.

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Cancellations, account reviews and disputes

Once accepted, a bet is generally final and cannot be cancelled by the player unless the website provides a specific cancellation, cash-out or similar function. Any such function is optional, may not be available for every bet, and may be withdrawn or subject to separate conditions. A displayed option does not guarantee that a request will be completed if the underlying result or market changes before processing.

Bets, accounts and transactions may be reviewed for security, fraud prevention, responsible gambling, identity verification, payment processing, technical issues or compliance with legal obligations. During a review, access to some services or funds may be restricted where reasonably necessary. You may be asked to provide information or documents to confirm your identity, source of funds, payment ownership or other account details. Information should be supplied through the approved process and must be truthful and current.

If you believe a bet has been recorded, settled or displayed incorrectly, review your account history first and retain relevant information, including the date, game, stake and reference shown. Raise the issue through the available support or complaints process. A dispute should be made promptly and should include enough information for the matter to be investigated. The operator may review system records, transaction logs, game data and applicable rules when assessing a complaint.

How to raise a betting issue

1. Check the bet confirmation and account history.
2. Compare the result with the applicable game or market rules.
3. Record the relevant bet details and explain the issue clearly.
4. Submit the matter through the available customer support or complaints channel.
5. Co-operate with reasonable requests for information during the review.
6. Keep any relevant screenshots or account records where possible.

The operator may decline to change a result where the bet was correctly recorded and settled under the applicable rules. A complaint does not automatically suspend other account requirements or create a right to continue using an account while a review is in progress. Nothing in these rules removes any rights you may have under applicable Australian consumer protection law or other laws that apply to your use of the service.

If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. These rules should be read together with the website’s general terms, privacy information, responsible gambling information and any rules displayed for a particular game or product.

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Responsible betting and rule updates

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose. Set a personal budget and time limit before you start, and avoid chasing losses by increasing stakes or continuing to play after your limit has been reached. Never gamble when affected by alcohol, drugs, strong emotions or financial pressure.

• Set deposit, spending or session limits where those tools are available.
• Take regular breaks and keep track of time and money spent.
• Do not borrow money or use essential household funds to gamble.
• Do not increase your stake simply because you have lost previous bets.
• Consider taking a break or requesting account restrictions if gambling is no longer enjoyable.
• Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.

Red Stag Casino may provide safer gambling tools, account restrictions and information to help players manage their activity. These tools are not a substitute for personal responsibility, and settings may operate according to the conditions explained when they are selected. If you ask to close or restrict your account, do not create another account or attempt to bypass the restriction.

If you feel that gambling is becoming difficult to control, stop playing and use the available account restriction or self-exclusion options. You may also wish to seek support from a qualified professional or an independent gambling help service available in Australia. Speaking with someone early can make it easier to manage concerns about gambling activity, spending or time online.

These Betting Rules may be updated from time to time to reflect changes to the website, available products, legal requirements, operational procedures or responsible gambling practices. The current version published on this page applies to future use of the betting services unless a different effective date is stated. You should review the rules regularly, particularly before placing a new type of bet or using a new game.

If you are unsure about a rule, do not place the bet until you have read the relevant game information or obtained clarification through the available support channel. By continuing to use the website after an updated version is published, you acknowledge that the revised rules may apply to your future betting activity.